Why an existing case may not show up when someone searches for it to e-file

Troubleshooting

  1. Does the case show up when someone search your Judici public access page?
    1. Yes- the case probably has a subtype which is not in your configuration or is inactive (not visible).  The subtype is shown near the top of the Case Information page of Judici.  You can look at the CT tab your Tyler configuration workbook, or with Tyler to solve this.
    2. No
      1. Case may be impounded against public viewing or sealed (index-only).  Remember: eFileIL lets ANYONE e-file on a case, not just the attorney or record or their staff.  So we have to treat most access as if it were by the general public.
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