Printer recovery/Printing issues

KB article ID:5004 (permalink)

Printer Recovery

Network or stand-alone printers

  1. Put print jobs on hold
    • At cmd line type WRKOUTQ
    • Put a 5 beside your printer to work with the print files
    • Put a 3 beside each print file to put it on hold
  2. End the writer
    • At cmd line type ENDWTR PRT## and prompt with F4 (PRT## = your printer ID)
    • At ‘When to end writer’ type *IMMED and enter
  3. Physically turn off the printer, count to 10, and turn the printer back on.
    • IF the printer is connected to your network via a network printer server (a small, independent device connected at the back of the printer or inline between the printer and the network), be sure to power down and then up this device as well. Just pull the power chord to power down, give a 10 count, and plug back in.
  4. Start the writer, again.
    • At cmd line type STRRMTWTR *ALL and enter
    • White message at bottom of your screen should read “1 writers started. 0 writers did not start.” (If no such message, maybe you’re not actually working with a network printer, or maybe the connection to your network printer is down.)
  5. Release the print jobs
    • Go to WRKOUTQ
    • Put a 5 beside your printer to work with the individual print jobs.
    • Put a 6 beside each print job to release it.
    • Print jobs should start printing. If not, you know who to call….

Printer connected w/ a printer cable to a PC

  1. Close the printer session on the PC
  2. Put the printer's output queue files on Hold (see A.1.)
  3. End the writer (see A.2.)
  4. Vary Off the writer (see “Frequently used commands” handout)
  5. Physically turn the printer Off
  6. After a 15 count, turn printer On again
  7. Check the printer
    • Check for secure cables
    • Check paper loaded
    • Check Ready and Online indicators
  8. Vary On the writer (should go to Vary On Pending - see “Frequently used commands” handout)
  9. Start the printer session -- that’s your printer session on your desktop (Ready and Online bars should show green)
  10. Release the printer's output queue files (see A.5.)


iSeries Printer Issues/(green screen) Commands

Start a remote (stand alone) printer

  1. First, make sure the printer is ended
  2. Type ENDWTR PRT## and F4 (where PRT## represents the printer ID)
  3. At "When to end", type *IMMED and enter
  4. Wait a minute, then, at CMD line, type STRRMTWTR *ALL and enter

Start a printer/writer (OTHER THAN a stand alone printer)

  1. At CMD line, type WRKWTR and enter
  2. Locate your device
  3. Enter option 1 and enter

End a printer/writer

  1. At CMD line, type ENDWTR PRT## (where PRT## represents the printer ID)
  2. Press F4 to prompt
  3. At "When to end writer", type *IMMED and enter

Change your start print page: recover from a printer jamb

If in the middle of printing numerous pages (or checks) the printer jambs, or some other problem occurs. resulting in your having to clear the jamb and then restart printing from a particular page (or check) number within your print file, you'll need to tell the printer to restart printing at that particular page or check number.
  1. Go to WRKWTR
    1. Put a 4 beside your printer and F4
    2. At "When to end", type *IMMED and enter
  2. Go to WRKOUTQ
    1. Put a 5 beside your printer to work with the print files
    2. Locate your print file
    3. Put a 3 beside it to put the problem print file on Hold
    4. Put a 2 beside the print file to change the file start page, and enter
    5. At "Restart printing", type the appropriate start page, i.e., 23, do a 'field exit', and enter
  3. To identify the proper start page, locate a string of text unique to the last page that printed properly (a client name or a check or page number)
    1. Go to WRKOUTQ
    2. Put a 5 beside your printer to work with the print files
    3. Put a 5 beside your particular print file to display it
    4. At "Find" at top left screen, type the unique string and press F16. (Be exact. Use upper and lower case exactly as in the string you selected.)
    5. At "Page/Line" at top right screen, you will see the page number that your string is on. Whether working with checks or a report, know that your new start page is the following page number.
  4. F12 to get back to your print file
    1. Put a 2 beside your print file to change the file start page, and enter
    2. At "restart printing", type the appropriate start page, do a 'field exit', and enter
    3. Put a 6 beside the print file to release it, and enter
  5. Go to WRKWTR
    • Put a 1 beside your printer to start printing, and enter

Set the Default Printer at the USER LEVEL

  1. At cmd line, type WRKUSRPRF, and F4
  2. Locate user’s ID
  3. Use Opt. 2 to Change
  4. Press F10 for ‘Additional parameters’
  5. Page down till you get to ‘Print device’
  6. At ‘Print device’, type the new default printer name for that user, and enter

Set the Default Printer at the DISPLAY LEVEL

  1. At cmd line, type WRKDEVD
  2. Use Opt. 2 to Change
  3. At ‘Print device’, type the new default printer name for that display, and enter

Set the Default Printer at the SYSTEM LEVEL

  1. At cmd line, type CHGSYSVAL QPRTDEV to change the default printer
  2. Type the new default printer name for the system, and enter

Misc. Lexmark Printer Settings/Resets

Lexmark laser printers

Setting top-of-form

    1. Turn off printer
    2. Hold in Go and Return buttons and power on the printer, and keep holding the buttons
    3. Release buttons when "REGISTRATION" appears on the LCD screen
    4. Press the Select button. This should bring up letters representing Top, Bottom, Left, Right, and numeric values for each on the LCD screen
    5. Press Select to set blinking whichever aspect you wish to adjust. Select will move you from one value to the next.
    6. Use the Menu button to adjust the numeric value for the aspect you have selected. You can change it from -25 to +25
    7. Sfter you change an aspect, use the Select button to move to the next aspect you wish to adjust
    8. After you have adjusted all the aspects that you wish to change, press the Return button. This should bring up the word "Registration" on the LCD screen
    9. Press Menu in the left direction one time. This should bring up "EXIT DIAGNOSTIC" on the LCD screen
    10. Press Select. Your printer should be reset
    11. You may have to repeat this procedure several times before you get it set exactly the way you want it.

Lexmark 2390

Setting top-of-form

    1. Press green button to take offline
    2. Press Alt and Park/Load
    3. Press Form Feed
    4. Use MicroUP/MicroDown buttons to adjust paper positions. The top of the paper should be aligned with thte top of the metal strip (platen).
    5. Press Start/Stop to save the position
    6. Run a test print
    7. Repeat procedure to modify top-of-form

Reset to factory defaults

    1. Turn the printer off
    2. Move the print head all the way to the left
    3. Hold down Alt and Setup while you turn on the printer. The factory defaults should be restored.

Lexmark 2490

Setting top-of-form

    1. Press green button to take offline
    2. Press Load/Unload to unload paper
    3. Press Load/Unload again, to load paper to current top-of-form
    4. Open operator panel cover to access layer 2
    5. Press LineFeed or Micro Up or Micro Down to align top of paper with the horizontal lines located on the platen (metal strike plate) or to desired location
    6. Press Set TOF to set and save your top-of-form
    7. Close operator panel cover
    8. Press Load/Unload to unload paper
    9. Press Load/Unload again, to load
    10. Press Start/Stop to set printer online
    11. Run a test print
    12. Repeat procedure to modify top-of-form

Reset to factory defaults

    1. Turn the printer off
    2. Move the print head all the way to the left
    3. Hold down TEAR-OFF and UNLOAD while you turn on the printer. The factory defaults should be restored
    4. Make sure it’s set up as a 4214 if connected to a dumb terminal.

Lexmark 2390, 2490 or 2500 series

Prints too lightly: adjust the print head distance

    1. Adjust the 2390 blue dial or 2490 grey dial located on the top left of the printer
    2. If the printer paper is only one sheet thick, set dial to 1 or 2
    3. If printer paper is multiple layers, adjust to 2 or 3
    4. If dial set at  5, it's probably incorrect

Lexmark 2500 series

Turn off the power saving mode

    1. You must have paper in the printer
    2. Open the control panel to get to layer two (flip down door)
    3. Press SETUP
    4. Press MICRO DOWN
    5. Press PITCH
    6. Press SETUP
    7. Press LINEFEED
    8. Press SET TOF
    9. Press SET TOF
    10. Close control panel door

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